Refunds

How can I request a reprint OR refund?

At Cattyco, we prioritize customer satisfaction above all else, and we are dedicated to providing a seamless and hassle-free return policy. If, for any reason, you are not completely satisfied with your print, you have the option to initiate a return within 30 days of receiving your order. To review our detailed return policy and initiate a return, we kindly invite you to visit our dedicated Return Policy page.

Rest assured, we take full responsibility for the return shipping costs, which will be covered by Cattyco. In the unlikely event of any defects or manufacturer-related issues, we are committed to resolving the matter promptly and efficiently. We offer two options: either we will replace your products or repair them at no additional cost.

If you require a reprint or refund, our exceptional customer support team is here to assist you. Simply reach out to them via email at [email protected], and they will be delighted to address your concerns and guide you through the process. Our goal is to ensure your complete satisfaction with both our products and services.

Please note that the returns window is within 30 days from the date of receipt of your order. Refunds are typically issued to the original payment method (card or PayPal) used for the order and are usually processed within 5 business days.

We greatly appreciate your trust in Cattyco, and we value your feedback. If you have any further questions or concerns, please do not hesitate to contact our dedicated customer support team. We are here to assist you every step of the way.

Time Support: Mon – Fri: 9:00 am – 5:00 pm GMT -8

Office Address: 1835 N Jantzen Ave, Portland, OR, 97217 US

Email: [email protected]

Phone: +1 916 841 9716